Advantage you can rely on.

At Techcel we're not just a contact center, we are the face behind the voice of your company. Currently we are providing services for several Fortune 500 companies. Whether you are a start-up or an established business Techcel can cater to your needs.

At Techcel we do not take our relationships lightly, our clients trust us with some of their most valuable assets - their customers.

Techcel offers real-time reporting functionality to ensure you have the information you need, when you need it. Available online through our customized and comprehensive reporting solution are customer contact reports 24 hours a day, seven days a week.

Our quality insurance program allows us to review the systems, technologies and tools set up to facilitate call distribution. Our agents are second to non in their abilities, professionalism, and performance.

 

MOBILE APPLICATION SUPPORT

In today's fast-paced environment, individuals have become accustomed to mobile devices and the convenience it brings. Mobile application developers have caught up with the demand, from games to utilities and from online banking to mobile payments, whether it's running on iOS, Android or Windows 8 we'll make sure that we got you covered.

With our high level of experience in mobile application support, you'll have a single resource for addressing user issues that may arise.

Our comprehensive set of frameworks, proven service and expertise will keep you abreast with information that are valuable to your company's growth. The first-rate services we offer that supplements your business goal are:

  • Customer Management
  • Email/Voice/Chat Support
  • Application Helpdesk
  • Transaction Monitoring
  • Application information requests
  • Subscription Management
  • Device Implementation Services
  • Quality Assurance
  • Stress Testing
  • Custom App Development

With Techcel we take away the tedious process of managing your customers, so let us worry about your users while you concentrate on growing and enhancing your business.


INBOUND CUSTOMER CARE

Every contact you have with a customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur. An effective customer care model can actually decrease your reliance on customer acquisition and grow your business in a more efficient manner.

Optimizing each customer contact is the key. A well-handled complaint can actually become a positive experience in the eyes of the customer; an inquiry for information can be converted into a sale; and an account question can be an opportunity to add valuable information to your database.

Techcel focuses on enhancing the customer experience by providing consistent service delivery across all customer contacts. We have customer care experience in various industries and applications. A brief sample of this experience includes:

  • Transactions related to billing
  • Account maintenance
  • Complaint and issue resolution
  • Reservations
  • Loyalty clubs
  • Billing information
  • Client-initiated information calls

Customer care was once seen as only a costly necessary expense. Techcel is changing this with customer care offerings that actually deliver tangible benefits in the form of stronger relationships, increased sales, and extension of the life of your customers.


ACQUISITION AND SALES

In coordination with your sales initiatives, Techcel has the expertise and experience to design, build, and manage customer acquisition and sales solutions. This enables you to meet and exceed your revenue goals. We manage these sales centers in both inbound and outbound environments.

No Business can survive without a regular flow of new sales leads and customers. However, the constriction of marketing budgets has made the cost of obtaining each lead a vital issue. Even more important is the value each sale brings to the company. A well-managed sales center can be a powerful and efficient tool for customer acquisition. A sample of our program offerings includes:

  • Inbound and outbound sales
  • Order taking and fulfillment
  • Direct response
  • Product information requests
  • Subscription renewals
  • Database cleaning and updating
  • Up-sell and cross-sell programs
  • Business to business sales solutions
  • Market research

Techcel capitalizes on each customer contact, allowing us to analyze your entire database, assess operations and parameters, as well as provide accurate targeting for future sales campaigns. By tracking customer value over time against the cost of acquisition, we help you improve the quality of your sales processes while reducing the total cost of acquisition.


LEAD GENERATION

Our lead generation platform is intent on offering a new option to drive demand while lowering your cost of operations. We leverage our experience with companies that have complex products or complex sales cycle in generating and managing leads. In turn you expand your sales team to support your new pipeline without adding overhead.

We setup, manage & optimize your campaigns while you benefit from improved financial performance and get you focus on closing revenue:

  • Lead Generation
  • Lead Nurturing
  • Lead Qualification
  • Profiling and Assessment
  • Appointment Setting
  • Inquiry Fulfillment
  • Digital Media Planning

Start seeing favorable results, reduce your cost per lead and accelerate your sales cycle by partnering with us now.


TECHNICAL SUPPORT

Techcel provides a broad range of technical support focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically-trained teams to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures and system-level reporting to meet the specific needs of your business.

For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and retention. In today’s competitive marketplace and dynamic product life cycles, the frustration produced by busy signals, long hold times and incompetent staff can quickly result in lost customers. A sample of our technical support experience includes:

  • Troubleshooting
  • Software/hardware support
  • Internet-service problems
  • Warranty or post-warranty support
  • Repair appointment scheduling
  • Field technician dispatch

Techcel offers a full range of support from tier-one handling of common issues to multiple-tier support applications. In either environment, the results are satisfied customers, reduced service costs, and an increase in the lifetime value of your customers.


WEB DESIGN AND DEVELOPMENT

Get a foothold of the web today with websites that are engaging and web applications built for the future. We at Techcel develop websites and web applications with usability and accessibility always in mind. By taking advantage of the boundless possibilities that have risen from modern technologies we give your audience the best user experience.

Our contemporary approach to web projects ensure an optimal and cost-effective online presence for our clients. We tie it all together with careful examination of requirements and implementation of solutions which are tailored to your individual needs.

  • UI/Frontend Design
  • SEO Services
  • Content Management System
  • eCommerce Websites
  • CRM/ERP Systems
  • Support and Maintenance
  • Web Application Development

Establish your online presence now with Techcel's outstanding web solutions.


Why partner with us

Techcel offers real-time reporting functionality to ensure you have the information you need, when you need it. Available online through our customized and comprehensive reporting solution are customer contact reports 24 hours a day, seven days a week.

At Techcel we understand that there’s a lot more to achieving positive outcomes than numbers and statistics.

Twitter

Get our newsletter

Stay updated by sending your email to us.


Back to TOP